CUSTOMER INFORMATION AND TERMS AND CONDITIONS
These general terms and conditions apply to all orders through www.grainsdeverre.com (“the Website”). Please read these General Terms and Conditions carefully before ordering products from this Website. By ordering our products, you indicate that you consent to the conditions below and state that you are competent to enter into legally-binding contracts and are at least 18 years old. We recognise rules that differ from these General Terms and Conditions only if they are confirmed by us in writing. That also applies to a deviation from this clause requiring written documents.
- Contracting Party
This Website for selling goods over the Internet is run by IE Loshak Marharyta Olegivna, 65049, Ukraine, Odesa, Ivana Franka str. 51. This is where you can place complaints or assert statutory warranty claims.
You can reach our Customer Service on any issues at: [email protected]
- Formation of Contract
Your orders on the Website are binding offers for entering into the associated contracts to purchase with IE Loshak Marharyta Olegivna. We are free to either accept these offers within 14 days of receipt or to reject them by sending you a statement to that effect. There is no binding contract to purchase formed until we have accepted your order. This acceptance is indicated by the shipment of the goods ordered.
You indicate that you expressly agree to have your credit rating checked by inquiries to the officially-authorised credit protection associations, credit institutions and credit inquiry agencies. We reserve the right to refuse to accept the order if we receive a negative credit report. In addition, we reserve the right to reject orders from customers if there is reason to believe that the customer is acting in contravention of the General Terms and Conditions, is involved in fraudulent activities or other activities of importance from a criminal law standpoint or any other material reason exists.
Products and prices are as shown on the Website; products are available as long as they are in stock. We reserve the right to change the products offered on the Website at any time without notice and to limit the number of items that may be purchased by a visitor.
There is no liability for lack of items in stock or for products not being available.
Any commercial resale or distribution of Grains de Verre products sold on the Website is strictly prohibited.
Grains de Verre reserves the right to limit the number of products (or the number of a particular SKU) that may be sold to a customer.
Grains de Verre reserves the right to reject orders from customers if there is reasonable belief that customer is in violation of these Terms and Conditions, or if customer is engaging in fraudulent or other criminal activities.
Please note that after your order is confirmed, no requests to change or cancel it can be considered.
- Reservation of Performance for Undeliverable Goods
If the goods ordered cannot be delivered within 30 days following the day after your order, we may withdraw from the contract, even if we previously confirmed that we were entering into it. If we withdraw, you will be informed that the goods are not available and you will be reimbursed immediately for the consideration you have already provided.
- Price and Additional Costs
The total price of your order, including all ancillary and shipping costs, was indicated on the previous page or will be shown at the end of the checkout process. By confirming the order, you state that you agree to the price for the goods. The price cannot be adjusted after the completion of the checkout process.
Payments are accepted by Fondy (https://fondy.ua/uk/), the website grainsdeverre.com is not responsible for double conversion, bank commission (including for the use of credit funds), tax fees, customs duties.
- Payment conditions
The purchase price for goods ordered is due when you place your order through grainsdeverre.com. Payment may be by credit card (by entering your card data on the Website). You may settle our claims for payment only by using uncontested or final and unappealable receivables.
If you pay with a credit card, we reserve the right to check the validity of the card and to monitor the availability parameters for collection and the address data. If the institution that issued the credit card refuses to make payment to us, we are not liable for delays or for failure to deliver.
- Delivery and Reservation of Title
The goods ordered are normally delivered to the delivery address you provide by our contracted delivery service within 5-7 working days after the working day following your order. Please allow an additional delivery time of 2-3 working days for customised products.
- Right to Cancel
As a consumer, you may cancel your order without indicating any reasons within 14 days after receipt of the goods, thereby withdrawing from the contract. The 14-day period starts on the day after you receive the goods. If you exercise this right in a timely fashion, you are no longer bound by your order. Customised products are excluded from the right to withdraw.
You can find additional information and assistance in returning items that have been ordered and the return address for your country on our Website under “Customer Service – Return Policy”. The cancellation may be sent in writing or on another long-lasting storage medium to the address in clause 2 above or by sending the goods to the address listed on our Website under “Customer Service – Return Policy”. Timely sending is sufficient to meet the deadline. The products must be in original condition with their original packaging. If you cancel an order, you are obligated to return the goods to the address listed on our Website under “Customer Service – Return Policy“. The return shipment must be made no later than 14 days after cancellation has been announced.
The costs will be reimbursed only if the goods are received unused and in original condition at the address indicated above.
If you decide to return only part of an order that has been purchased with a discount/offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of 100) will be removed if the returned product(s) brings the total order value below 100.
If there is a defect in the goods delivered, you may at your option demand that the contract be revoked or – if the goods are still deliverable – that they be replaced with the same type of good without any defects. No independent guarantee is provided in addition to that.
immediately. Notwithstanding the aforementioned, Swarovski shall be entitled to stop any delivery of goods, if any export control regulations and trade restrictions so require. Any compensation for non-performance shall be excluded.